Question: If we help patients and their families enroll in Medicaid or other public programs (or contract with other organizations to do this), can it be counted as community benefit?

Recommendation: Yes, this cost could be counted under Category A3 — Health Care Support Services. The cost of enrollment assistance can be included whether your organization carries out this function itself or contracts with another organization. Enrollment in a public program helps the person gain access not only to your services but to other primary, preventive, and follow-up care.

Please see What Counts Q&A: Patient Financial Assistance and Enrollment for additional guidance.