Learning Lounge

A series of 15-minute educational sessions on Sunday, June 5.

10:00 – 10:15 a.m.

SECTION A

Trends & Skillsets Essential for Healthcare Executives to Navigate the Changing Landscape
(AMN Healthcare / B.E. Smith)

The rapidly evolving health care landscape creates a challenging environment for health care executives. Managing the numerous changes and navigating organizations through the shift from volume to value-based care is essential. To be successful, executives must work on multiple fronts, building new leadership skillsets to expand their influence across organizations and into the community. We will explore 11 trends impacting health care executives today and four key competencies that will play an integral part in effective leadership.

Mark Madden
Senior Vice President, Senior Executive Search
B.E. Smith

SECTION B

Let the Data Speak
(Professional Research Consultants, Inc.)

This session will explain the connection that higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey response rates have to higher scores, as well as the connection that higher scores have to higher Value-Based Purchasing reimbursement.

John Bowen
Senior Sales Manager
Professional Research Consultants, Inc.

SECTION C

The Saint John’s Bible
(Saint John’s University)

This session will provide an overview of The Saint John’s Bible, the first handwritten illuminated Bible created in over 500 years. Recently blessed by Pope Francis as it was presented to the Library of Congress, this Bible for the 21st Century has a strong ecumenical and interfaith foundation, emphasizing care for the poor and sick and the dignity of all people. The presentation will focus on ways in which Catholic health care institutions have made the Bible a beautiful expression of their Catholic mission and identity.

Jim Triggs
Executive Director
Saint John’s Bible Heritage Program

SECTION D

Open for Networking


10:30 – 10:45 a.m.

SECTION A

10 Huge Legal Mistakes to Avoid in Your Telemedicine Program
(Buchalter Nemer)

The focus of the learning lounge is to point out important legal implications in the creation of telemedicine programs and apps. The presenters are experts in health care law and the law of intellectual property.

Phil Schroeder
Partner
Buchalter Nemer

Kitty Juniper
Partner
Buchalter Nemer

SECTION B

Open for Networking

SECTION C

Governing Across the Continuum of Care & Cost of Care by Case
(Huron Healthcare)

Health care organizations face a dual reimbursement world with fee-for-service revenue under increasing pressure, while the percentage of revenue from value-based payment models grows. This shift requires a detailed understanding of total cost of care by bundle and by DRG and the ability to use that information to make decisions – at the management level and at the board level – and align the organization around lower cost, higher quality care. This session introduces an innovative performance management model to identify true costs across the continuum of care and drive evidence-based decision-making.

Major steps to achieve a data-driven transformation to value-based care include:

  • Aligning the organization around a strategy, plan and metrics for succeeding in a value-based care environment
  • Building a culture of accountability and evidence-based decision-making
  • Utilizing technology to support complex business needs and enable informed decisions
  • Implementing data-driven solutions across the continuum of care

These steps enable leaders to understand and improve the total cost of care across an increasingly complex continuum and allow organizations to optimally manage value and performance across the enterprise.

John Tiscornia
Managing Director
Huron Healthcare


SECTION D

Structured Analysis of Key Elements of Catholic Identity
(CHAN Healthcare)

This presentation will focus on how CHAN Healthcare partners with Catholic hospitals to perform independent assessments of:

  • The quality of the implementation of the principles of the Ethical and Religious Directives for Catholic Health Care Services; and
  • The quality of ministry leadership formation for hospital leaders.

Based on assessments performed to date, the following opportunities will be discussed:

  • Establishing standard practices that link to the Ethical and Religious Directives;
  • Providing communication and education on standards and expectations to employees, physicians and other clinicians;
  • Embedding desired culture within the organization; and
  • Ongoing monitoring to assess progress and identify follow-up action.
Kristie Garner
Audit Director
CHAN Healthcare

Jeff Ladenburger
Audit Director
CHAN Healthcare


11:00 – 11:15 a.m.


SECTION A

Keys to Creating a Consistent Patient-Centered Experience
(MedSynergies)

In the value-based world, several trends (price and quality transparency, high-deductible insurance, advances in medical technology) are fueling patients’ greater involvement and interest in their care. Patients in this world are both patients and consumers – and the consumer patient will demand high quality service that is tailored to their lifestyle. In order to remain competitive, health systems must focus on the patient as a consumer. Improving the patient experience continues to be a top priority for healthcare leaders, but how does a health system consistently provide a patient-centered experience?

This learning lounge session will focus on three keys to creating a consistent patient-centered experience. Key takeaways will include tips and practices in the areas of patient engagement, patient experience and patient access.

Teri Gatchel
Vice President Consulting, Solutions Design
MedSynergies

SECTION B

GreenHealthy – Environmental Leadership
(Premier, Inc.)

Premier continues to lead the industry, being named a “Champion for Change” award recipient by Practice Greenhealth 13 years in a row – firmly establishing Premier and its members as leaders in health care and setting the bar in the industry for commitment to environmentally preferable purchasing (EPP) and health care practices. This session will provide insights and strategies— to heal and do no harm—through safer products, reduced air emissions, elimination of toxins, safer working environments, less waste and efficient use of energy and water. Learn how health care organizations across the country are driving Greenhealth and making a difference in the communities they serve.

Madeleine November
Regional Vice President
Premier, Inc.

SECTION C

Open for Networking

SECTION D

Tilling the Soil: Preparing the Organization for Formation
(Leadership Formation Partners)

Thinking about formation for your organization? Wondering about next steps? As with any successful initiative, an effective ministry formation program requires thorough preparation. Formation experts from Leadership Formation Partners will review a five-point framework to lay the groundwork for ministry formation in your organization. One of the five points is articulation of the business case for ministry formation. Participants will leave this talk with a model for preparation and with strong talking points to make the case for formation with colleagues and executives. We will include time to practice articulating “why ministry formation matters,” and send you away with a helpful guide to help forward the conversation in your organization.

Beth McPherson
Managing Partner
Leadership Formation Partners

Bridget Deegan-Krause
Managing Partner
Leadership Formation Partners


11:30 – 11:45 a.m.


SECTION A

Increasing Operational Profitability & Patient Satisfaction through Digital Patient Intake Technology
(Seamless Medical Systems)

Hospital systems can realize immediate and substantial savings by replacing paper-oriented patient intake systems with digital technology. The technology aligns patient and provider interests for productive management of the intake, payment collection and communication processes. Patients and staff overwhelmingly prefer a digital approach to this process and enjoy the time and effort saving benefits it allows. This session will overview the technology and share approaches and experiences from various provider settings.

Bill Murray
CFO
Seamless Medical Systems

SECTION B

Open for Networking

SECTION C

Relevance of Using Direct Email & Social Media to Connect With & Hire Physicians
(PracticeMatch)

Email and social media has allowed for a way to electronically continue conversations without disturbing the day to day. Patients utilize social media to glean information about health care, providers, and facilities – physicians are humans too, and they also utilize email and social media for similar information.

The presenter will discuss how physicians turn to email and social media to keep them up to date on information to provide quality care, as well as advance their networking efforts.

The session will also briefly address ways to connect with physicians, and how the clients use those the data the company gathers to search for prospective candidates, as well as the email methods for clients to effectively reach out and communicate.

Jaymie Smith
Regional Sales Director
PracticeMatch

SECTION D

Virtual Clinics Offer 24/7 Patient Access
(ApolloMD)
 
As patients and employers seek more convenient, cost‐effective avenues for the treatment of nonemergent conditions, telehealth solutions are quickly growing in demand. Consumers today expect services to be available 24/7 and are comfortable using a computer, tablet or mobile app to access them. Virtual care clinics offer an innovative telehealth solution for health systems that allows for increased access to patient care, market expansion and new revenue opportunities. This platform helps generate volume and enhance brand recognition by offering round the clock virtual care. Telehealth creates opportunities for new patient acquisition, as well as strengthens relationships with existing patients who now have one more touchpoint available. Virtual clinics also help reduce cost and increase efficiency. By growing the service market virtually, health systems are now able to reach more consumers, generate better relationships and increase revenue.

Adrian Davis
CEO and Founder
MYidealDOCTOR Telehealth


Noon – 12:15 p.m.


SECTION A

Empowering a Higher Level of Health Insurance Literacy
(Employee Family Protection, Inc).

In a post-ACA era empowering employees to gain a higher level of health insurance literacy is becoming more and more important to the overall health of an organizations bottom line. Employees understanding and being able to make the decisions necessary to properly navigate the health insurance benefit decision is becoming more and more important with all the options that are available, whether it be an employer sponsored plan or an opportunity to gain valuable protection through a public exchange. It’s becoming increasingly difficult for a family to manage all the aspects of a sound and beneficial benefit planning strategy. Our session on empowering a higher level of health insurance literacy will provide the leaders of the organizations with industry trends on what is important to their most important asset, their employees. Increasing the level of awareness around a better health insurance literacy rate will drive efficiency and a better return on investment.

Lou Faiola
Senior Vice President
Employee Family Protection, Inc.

SECTION B

Preferred SNF Networks: A Key Strategy to Flourishing in a Value-Driven Market
(Health Dimensions Group)

The Affordable Care Act has created a shifting landscape toward value-based care with new penalties, mandates, and incentives such as readmission and Medicare spend per beneficiary penalties, bundling programs, as well as ACO and Medicare Advantage growth. Success in this value-based environment requires managing patients across the entire care continuum, prompting hospitals to work more closely with post-acute providers. An important tactic for responding to these changes is the establishment of narrow networks of post-acute partners to encourage improvements in quality of care, patient transitions, and highly efficient services. Preferred SNF network partnerships are key to successfully navigating today’s transition and flourishing in the future for both acute and post-acute providers.

Brent T. Feorene, MBA
Vice President of Integrative Delivery Models
Health Dimensions Group

SECTION C

Open for Networking

SECTION D

Succession Management is Mission Critical
(Witt/Kieffer)

Catholic and other health care organizations have become more adept at succession management in order to anticipate challenges related to the transitioning of senior executives. Organizations can also take the next step of aligning their succession practices (for both planned and unplanned leadership transitions) with vision, mission and core values. In this session, a leadership and coaching expert will explore the fundamentals of doing so.

Richard Metheny
Practice Leader, Leadership Solutions
Witt/Kieffer


12:30 – 12:45 p.m.


SECTION A

Keys to Creating a Consistent Patient-Centered Experience
(MedSynergies) – Repeat Session

In the value-based world, several trends (price and quality transparency, high-deductible insurance, advances in medical technology) are fueling patients’ greater involvement and interest in their care. Patients in this world are both patients and consumers – and the consumer patient will demand high quality service that is tailored to their lifestyle. In order to remain competitive, health systems must focus on the patient as a consumer. Improving the patient experience continues to be a top priority for healthcare leaders, but how does a health system consistently provide a patient-centered experience?

This learning lounge session will focus on three keys to creating a consistent patient-centered experience. Key takeaways will include tips and practices in the areas of patient engagement, patient experience and patient access.

Teri Gatchel
Vice President Consulting, Solutions Design
MedSynergies

SECTION B

Managing Population Health Profitably
(PwC)

This session will provide an overview of organizational capabilities needed to deliver on value based care, based on PwC thought leadership, actual client challenges and leading practices. The speaker will provide an overview of a suite of analytical tools that enable critical business capabilities required to succeed in value based care, including:
  • STAR – Enables strategic decision making around brand building and cost cutting initiatives can help drive patient volumes and market share growth at higher margins, while delivering on the Affordable Care Act’s promise for higher-value healthcare.
  • CARE – Provides multi-dimensional cost analysis helps providers realize the true costliness of their DRGs and service lines to prioritize more robust cost saving initiatives.
  • Docplot – Harnesses the power of innovative network analytics techniques to help healthcare providers, payers, and pharmaceutical firms get better value out of their physician relationships.
Attendees will discuss key implications and potential benefits for providers based on current maturity of business capabilities required to successfully execute value based care.

Kulleni Gebreyes
Principal
PwC Healthcare Advisory

SECTION C

Assessing Interpersonal Skills in Clinical Ethics Consultation
(Loyola University Chicago)

This session will provide an overview of the new standards and emerging practices in clinical ethics consultation. The Neiswanger Institute for Bioethics at Loyola University Chicago has developed an Assessing Clinical Ethics Skills (ACES) tool to evaluate the interpersonal skills of ethics consultants and has launched a free, public website to make these skill building materials widely available to health care ethics committees. The presenter will demonstrate the use of the ACES tool and overview of the website.

Mark Kuczewski, Ph.D.
Director, Neiswanger Institute for Bioethics
Loyola University Stritch School of Medicine

Michael I. English, SJ
Professor of Medical Ethics
Loyola University Chicago

SECTION D

Open for Networking