"In this world, nothing is certain except death and taxes," wrote Benjamin Franklin. In honor of this timeless truth, National Healthcare Decisions Day (NHDD) is observed each year on April 16—the day after Tax Day—to encourage patients and families to think about What Matters to them and plan for their future health care preferences.
During this webinar, Mark Kantrow, MD, System Medical Director of Palliative Care at Franciscan Missionaries of Our Lady Health System, will discuss the importance of communication strategies for understanding What Matters to patients and families, with an emphasis on honoring each person’s dignity and preferences. Allison Silvers, MBA, Chief Health Care Transformation Officer at the Center to Advance Palliative Care (CAPC), will then introduce CAPC's communication skills training and Age-Friendly Health Care learning pathway, both designed to build the core competencies needed for person-centered care in aging populations. Lastly, Lea Ames, MBA, Director of Intake and Access (Interim Director Palliative Care), Post-Acute, SSM Health at Home, WI, will describe how her organization incorporated CAPC training into its palliative care program design.
Who should attend: Leadership, practitioners, social workers, RNs, chaplains, quality leaders, mission leaders
Suggested CAPC Resources:
- Preparing for a Serious Illness Conversation: Introducing the What Matters to Me Workbook
- How to Reduce Risk for Older Adults with Age-Friendly Care
- Program Spotlight: Palliative Care from the Top Down with Dr. Ira Byock
If you are part of a CAPC member organization, click here to login or create an account.
If you are not yet a member, CHA members are eligible for a discount for the first year of a new membership if you join by June 1, 2026. Learn more at capc.org/membership or fill out our inquiry form to receive information about the full breadth of CAPC content for staff at your organization, including robust guidance for palliative care teams and clinical training.
