Eldercare Webinar: Trauma-informed Care – Practical Implications

Feb. 21, 2019 — 2 to 3 p.m. ET

Traumatic experiences can affect the physiology as well as the behaviors and reactions of survivors. This session will explore the current understanding of trauma and the ways in which it may manifest in older adults. Trauma-informed care is the standard of practice in other fields and there is much for aging services to learn. Phase 3 of the CMS Requirements of Participation requires that by November 2019 all nursing homes will practice trauma-informed care using the SAMHSA framework. Policies and procedures need to be developed; training needs to be conducted at many levels; supportive behavioral health services need to be in place; and internal champions must be cultivated. The principles of trauma-informed care have profound implications for all staff members and for the organizational culture. This session will explore the "nuts and bolts" of implementing trauma-informed care and introduce participants to tools and resources that can help.


Participants will be able to:

  • Participants will understand how trauma is defined and the impact of trauma
  • Participants will learn the basic principles of trauma-informed care
  • Participants will understand specific steps to begin to implement trauma-informed care
  • Participants will identify resources available to assist with implementation


  • Long Term Care and Eldercare Providers
  • Home Care Providers
  • Clinicians
  • Social Services
  • Mission Leaders
  • Community Benefit Leaders


Karen Key
Karen Key has held roles in local, regional and national nonprofit human services organizations, including six years at the national level with AARP, where she led initiatives aimed at the civic engagement of older Americans.

Karen has studied the cognitive dimensions of how individuals and groups learn and change, how humans make meaning of communications, and how trauma and traumatic stress impact the brain's executive function.  She has worked on the application of cognitive science in a variety of human services settings.

Jill Schumann
Jill serves as President and CEO of LeadingAge Maryland. For more than ten years, Schumann served as President and CEO of Lutheran Services in America (LSA) and worked with many organizations engaged in trauma-informed care. She has consulted with a wide range of organizations across the country including, among others the areas of: governance and board development; strategic planning; organizational development; community health needs assessments; and living out organizational values.

Schumann currently serves on the boards of directors of the National Human Services Assembly, and The Evangelical Lutheran Good Samaritan Society.. For the ninth year in a row in 2011, she was named by the NonProfit Times one of the top 50 leaders of power and influence in the United States. She holds an MBA from Mount St. Mary's University and has been awarded honorary doctoral degrees by Valparaiso University and Concordia University Chicago.

Certificate of Attendance

Please note: CHA does not offer Continuing Education Units (CEU) for any programs. Participants will receive an email with information on how to acquire a Certificate of Attendance following the program (typically included in the program evaluation email). Certificates of Attendance may be submitted to relevant organizations that accept proof of contact hours as credit. These include:

American College of Healthcare Executives: American College of Healthcare Executives (ACHE) members may self-report qualifying CEUs using the contact hour information provided on their CHA Certificate of Attendance. To self-report, log in as a member on the ACHE site; use the link on the left-hand side to self-report applicable contact hours for CEU credit.

NACC Board Certified Chaplains: National Association of Catholic Chaplains (NACC) board certified chaplain members may self-report their continuing education hours (CEH's) using the contact hours information provided on their CHA Certificate of Attendance

For further information regarding Certificates of Attendance, please contact Danette Thompson, (314) 253-3408.

Participant/Site Coordinator Role

As a participant, you will receive dial-in instructions and webinar materials one week prior to the webinar via email. These materials will come to you from "CHA Service Center," so please watch for that email address. Be sure to have these materials ready the day of the webinar so that you can easily access the event and utilize the materials. If you have registered and are convening a group of participants, please consider yourself the "site coordinator" and review the following suggested recommendations for serving in that role on behalf of the group.

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CHA Member Benefit

CHA's webinars are designed to offer timely, convenient, relevant, cost-effective education about key topics and issues.

Can't Participate in the Live Event?

If your schedule doesn't permit you to participate in the live event, please register (FREE for CHA members) so that you will automatically receive a link to the archived version of the webinar.


For more information contact the CHA Service Center or Julie Trocchio, senior director, community benefit and continuing care.