BY: JUDY CASSIDY
Ms. Cassidy, a former editor of Health Progress, is a freelance writer who
lives in St. Louis.
More than 20 years ago, the Sisters of St. Joseph of Orange established
St. Joseph Health System (SJHS), Orange, CA, to direct and influence their health
ministry, since there were fewer members of the congregation willing and able
to lead it. Together with lay colleagues, the sisters have developed a mission-based
culture and established innovative programs for mission leadership formation.
In "Words, Actions, Beliefs: The Mission at Work" (p. 10), Richard
Statuto, the system's former president and CEO, describes the concrete
ways in which the system carries out its commitment to cultural change and mission.
In 2004, the Sisters of St. Joseph of Orange, after a year of exploration
and discernment, applied to the Congregation for Institutes of Consecrated Life
in Rome to establish a new public juridic person with which the sisters could
formally share responsibilities with the laity. In the following article, SJHS
leaders explain the philosophy and actions that have favorably poised the sisters
and SJHS to undertake this inclusive model of sponsorship.
This article is the first in a series that, continuing through 2005, will
explore the various ways systems are facing contemporary sponsorship issues.
Last winter, SJHS leaders and others met in a wide-ranging, six-hour session
to discuss the ministry development of laypersons for leadership, governance,
and sponsorship roles. SJHS participants included Richard J. Statuto, who recently
retired as the system's president and CEO (see "Words,
Actions, Beliefs: The Mission at Work"); the late Sr. Nancy O'Connor, CSJ,
who was then vice president, health care reform (see Box);
Sr. Suzanne Sassus, CSJ, vice president, sponsorship; Barbara Cox, vice president,
ministry leadership; and John W. ("Jack") Glaser, STD, senior vice president,
theology and ethics. Also attending were Sr. Katherine ("Kit") Gray, CSJ, general
superior, Sisters of St. Joseph of Orange; Sr. Teresa Stanley, CCVI, senior
director, sponsor services, Catholic Health Association (CHA), St. Louis; and
Monica Bayer Heaton, CHA's director, mission strategies.
Highlights of that long conversation appear below.
Sr. Teresa: In many ways, the system has been working toward this moment
of sponsorship change for 20 years. Such a momentous change involves more than
just altering structures. Tell us about the other factors — relationships
and interconnections — that have created the climate for successfully adopting
an alternative type of sponsorship.
Sr. Suzanne: The sisters' challenge — and that of lay colleagues
already in leadership roles — was to create a mission-based culture and opportunities
for ministry leadership formation.
The first task was to clearly state the mission, values, and vision of SJHS
and to communicate these throughout the organization. The second task was to
select, orient, and educate employees around these statements. The third task
was to develop systems to ensure consistency and continuity. The fourth task
was to evaluate, recognize, and reward employees for living the mission, values,
and vision.
The tasks were relatively simple to develop but are difficult to implement.
Four foundational documents spell out our commitment to SJHS's mission.
A Commitment to Values, written and revised by teams from each of our
entities, spells out our understanding of SJHS's core values: dignity,
service, excellence, and justice. A Vision of Value, written by a committee
composed by SJHS leaders, contains the first systemwide policies. All 18 policies
relate to living the mission and values (see Box).
Values Standards and Key Indicators, written by members of Values Committees
at SJHS entities, serves as a tool to be used in conducting organizational assessments
of how we live our values (see Box). Directional
Statement (our bible) shows the link from the mission of the Sisters of
St. Joseph of Orange and their understanding of ministry to the expression of
that ministry in the mission, vision, values, goals, and metrics of SJHS.
Sr. Teresa: When did you organize your human resources (HR) functions
around the values?
Sr. Suzanne: We were late in developing HR as a central SJHS function.
When we did turn our attention to it, we were fortunate in having our foundational
documents in place. From these documents, we developed basic competencies — leadership
competencies and, a bit later, sponsorship competencies. In addition, we created
a development program for all employees. This program, called STAR — for
selection, training, assessment, and recognition — is based on these same
documents.
Sr. Kit: Jack Glaser and Sr. Suzanne in particular brought attention
to selecting executives and trustees. They raised the question: What does it
mean to be a leader of a ministry? They based their discussion on several of
Jack's articles published some years ago in Health Progress.*
*John W. Glaser, "Selecting the Cream of the Crop," Health
Progress, July-August 1989, pp. 86-89, and "Selecting
the Cream of the Crop II," Health Progress, April 1992.
Sr. Teresa: I am often asked how the vice president of sponsorship at
the health system relates to both the congregation and the system.
Sr. Suzanne: There is no formal accountability between SJHS's senior
vice president of sponsorship and the general superior of the Sisters of St.
Joseph of Orange. Although I report directly to the health care system's
CEO, an honest and open relationship with congregational leadership is essential
to carrying out the purpose for which we established the health care system.
I have the good fortune of enjoying such a relationship.
Statuto: An important part of our culture is relationships, which are
the foundation of the structures and processes. There are very formal relationships
between the health system and the congregation, but the glue is the informal
relationships. When critical decisions about the ministry are being made, good
relationships are important.
Glaser: I would add that having a leader whose personal charism matches
that of the congregation is essential. In the next decade, we're going
to be facing the biggest moral and ethical sponsorship decision we'll ever
have to make. So we need a leader who is willing to spend the resources to do
it well.
Sr. Teresa: When you face conflicting demands, how do you decide where
to put limited resources?
Statuto: The early Sisters of St. Joseph had a mandate to go into the
community and find out the needs. And our system hospitals were begun in areas
where the need was greatest, where there were no other hospitals. Today, there's
a thread through the organization of being needs-driven. We don't say, "Can
we afford it?" We say, "This is important; we need to do it." As we move forward,
we must make sure we continue to ask, "What are those things that really are
going to respond to the needs of our community?" We created a budget philosophy,
which is based on a discussion involving the board, the leadership group, and
the sisters.
Under this philosophy, we set aside a sum of money to ensure that we invest
in critical areas, such as HR, quality improvement, sponsorship, and community
health, even in times of financial constraint.
Sr. Teresa: You have mentioned how important it is to have a CEO who
stands firm in supporting the organization's commitments. What elements
of leadership selection and succession planning are needed to ensure that the
chief executive will be accountable for carrying forward the sisters' ministry
and mission?
Glaser: An absolutely drop-dead criterion for selecting a leader is
that the person intuitively knows how to build community — a community of
vision, commitment, and sacrifice — to carry on the sisters' vision.
We need to figure out how you identify the "footprints" for that competency.
How does a candidate demonstrate the competency to build community? What are
the skills? It's important that we ourselves be clear on what that means,
so that we can say, "Here's what we're going to look for in a
potential leader."
Sr. Nancy: I like Jack's idea that an effective leader leaves "footprints"
for others to follow. Rich, you've been a good leader in that sense. You're
somebody who could bring our mission forward. I think that's always the
big question, whether the ministry is sponsored by a religious congregation
or by a public juridic person — can the leaders bring the mission forward?
Without such leaders, a ministry tends to get caught up in talk about bits and
pieces and loses its sense of mission.
But along with strong leaders, a ministry needs a sense of community, as Jack
points out. How do we create that sense of community among laypeople? It's
not enough to offer a few classes in canon law, for example.
Sr. Kit: SJHS's board has just spent a year evaluating executive
compensation; the new design structures incentives based on the achievement
of team goals and at both the system and entity levels.
Statuto: This effort is stretching us to reward team-ness and community.
Sr. Teresa: As you move toward approval of the public juridic person,
what aspects in your relationship with the church and the bishop are important?
Statuto: We have built good relationships with the church and the bishops
in whose dioceses we serve. We communicate with them on a regular basis. Our
mission statement speaks about improving health and quality of life, not just
providing health care. We are about responding to community needs; and by looking
for opportunities to do things with parishes and others for the good of the
community, we build good relationships with the church and the bishop.
Barbara Cox: The way we've done mission and mentoring at SJHS has
been healing, I think. We've had some other-than-Catholic people join us
who initially feared that they would have theology crammed down their throats.
However, they found the experience an affirmation of their own spirituality.
So, how we tap in to what we do is pretty essential. We ought to keep the conversation
as open as possible.
Glaser: Some of the answers depend on whether we think God is present
in the whole human community and universe. It will help us to understand where
we stand on that question; and it will help us to recognize the relationship
between our assumptions and the definition of church and ministry.
Sr. Teresa: What does a new sponsorship model mean for the system? What
does the future hold?
Sr. Suzanne: As we move to the public juridic person, the congregation
will have fewer sisters in the positions that both influence and control. It
becomes ever more important to strengthen our leadership formation and our mission
integration efforts. We have established a Center for Ministry Leadership and
conducted a mission integration assessment systemwide (see John W. Glaser and
Kevin Buck, "Health
Ministry and Community," Health Progress, September-October
2004). We are currently evaluating existing sponsorship structures at both the
system and entity levels to determine how best to position them for the future.
Sr. Kit: We completed a theological statement during the process of
exploring an alternative sponsorship model. It clearly expresses our belief
that dedicated laypeople, working in partnership with their colleagues in communities
within the Catholic health care ministry, will be positioned to address the
inequities in our national health care system. Institutions have power, and
they can use that power in multiple ways to become leaders in promoting high-quality
services and obtaining access to care for everyone.
Glaser: This is a moment of grace for the Sisters of St. Joseph of Orange — a
moment to share the ministry, to form new partnerships, to be authentic to our
deepest traditions, and to transform society. I believe that, in 20 years, we'll
have a health care system in the United States that is much more fair than today's,
partly because of the leadership of the Catholic health ministry in building
communities.
In the January-February 2005 issue of Health Progress, Sr. Kit Gray,
CSJ, will demonstrate how SJHS's new sponsorship model reflects the history
of the Sisters of St. Joseph of Orange. In the March-April issue, Sr. Suzanne
Sassus, CSJ, and Barbara Cox will describe the system's human resources
approach, including programs for leadership formation and selection. In subsequent
issues, articles will focus on initiatives in other health care systems.
A History of Values
The following are some landmarks in the history of the Sisters of St. Joseph
of Orange and St. Joseph Health System.
| 1650 |
The Sisters of St. Joseph are founded in Le Puy, France, where
they dedicate themselves to working with laity to help people in need in the
city. |
| 1836 |
Sisters arrive in Carondelet, MO, outside St. Louis. |
| 1912 |
The sisters come to Eureka, CA. |
| 1920 |
The sisters' first hospital opens in Eureka. |
| 1965 |
The sisters develop their "Philosophy of Health Services." |
| 1981 |
St. Joseph Health System created to strengthen the sisters'
health ministry in partnership with laity. |
| 1985 |
The Corporate Values Committee is established by the St. Joseph
Health System board to develop goals and policies that ensure that values will
remain central in all the system does. |
| 1986 |
The Corporate Values Committee's proposed policies are approved;
A Vision of Value makes clear the system's policies regarding values. |
| 1991 |
The Commitment to Values states the system's four core values;
A Vision of Value is revised to incorporate justice as a core value;
the system's Directional Statement outlines long-term priorities and five-year
outcomes. |
| 1992 |
System establishes position of vice president of sponsorship |
| 2002 |
The Values Standards and Key Indicators, used in draft form
for several years, is revised. |
| 2003 |
The Theological Statement expresses the theological foundations
of the change in the model of sponsorship. |
Core Values of St. Joseph
Health System
St. Joseph Health System honors four core values. They are:
Dignity We respect each person as an inherently valuable member of the
human community and as a unique expression of life.
Service We bring together people who recognize that every interaction
is a unique opportunity to serve one another, the community, and society.
Excellence We foster personal and professional development, accountability,
innovation, teamwork, and commitment to quality.
Justice We advocate for systems and structures that are attuned to the
needs of the vulnerable and disadvantaged and that promote a sense of community
among all persons.
Sr. Nancy O'Connor,
CSJ
Sr. Nancy O'Connor, CSJ, died August 1, 2004. She was 70 years old. At
the time of her death, Sr. Nancy was vice president, health care reform, St.
Joseph Health System, Orange, CA.
Sr. Nancy had devoted many years to her congregation, the Sisters of St. Joseph
of Orange. For 10 years, from 1991 to 2001, she was the congregation's
general superior.
"Under Sr. Nancy's leadership, St. Joseph Health System grew larger
and stronger," noted Richard J. Statuto, the system's former president
and CEO. "She was always a risk taker, and under her leadership we grew
rapidly but strategically — she always reminded us to remain focused upon
responding to the needs of the people living within our communities.
"We at St. Joseph Health System will miss her spiritual guidance, her
firm leadership, and her loving presence."
St. Joseph Health System
Policies
The system's policies, set forth in A Vision of Value, address five
factors pertaining to the values: ensuring that values permeate everything the
system does; commitment of leaders; clear communication; recognition and accountability
for applying values; and compassion for the poor. In condensed form, the policies
state that all system entities will:
- Apply system values throughout all aspects of their operations
- Employ the values in evaluating potential business opportunities
- Strive for financial stability by responding to community need, providing
excellent service and clinical quality, and applying effective management
practices
- Apply values in selecting, evaluating, and recognizing employees, trustees,
medical staff, and volunteers
- Facilitate ongoing understanding of system values through such means as
orientation and management development programs
- Express their Catholic identity through, for example, celebration of liturgy
and sacraments and fidelity to the ethical and social teachings of the church
- Have a means to address ethical issues in patient care and business activities
- Use the source document, A Commitment to Values
- Use the motto "Helping to heal all we touch"
- Be accountable for effectiveness of values implementation
- Assess the health needs of the poor within their sphere of influence
- Have a board committee responsible for developing policies and programs
that address the needs of the poor
- Return a percentage of their net income to outreach programs for the poor
- Maintain a restricted fund for care of the poor
- Make charity care an annual commitment
- Develop ways to involve physicians in providing direct services to the poor
- Advocate for the needs of the poor, including influencing public policy
- Submit an annual report that includes activities that support the poor
Values Standards and Key Indicators
St. Joseph Health System's Values Standards and Key Indicators document provides
a systematic way for system organizations to evaluate their progress in implementing
values in nine areas: clarification and integration of values, Catholic identity,
communication, quality of service, quality of work life, advocacy, community
benefit, business practices, and stewardship and collaboration.
Copyright © 2004 by the Catholic Health Association of the United States
For reprint permission, contact Betty Crosby or call (314) 253-3477.