FAQs

I cannot remember my password, what do I do?
Use the forgot password page to reset your password. You will need to provide your email address and then follow the directions to reset your password. If you have difficulties with the "forgot password" feature, please contact servicecenter@chausa.org.

Does CHA automatically send usernames and passwords to members?
No. CHA does not automatically generate website logins. Members are asked to sign up online using our online registration form form.

Who qualifies for access to the CHA member content and pricing?
Access to member content and pricing is restricted to those who work in a CHA member organization, Catholic diocesan office or U.S. and State Catholic conferences. If you are not sure if you qualify, please contact servicecenter@chausa.org.

I just created a new web account. I can get member pricing but not access to member-only content on CHAUSA.org. Is something wrong?
Our system is set up to grant you access to member pricing upon your creating an account. However, due to the nature of how CHA membership is determined, our staff needs to review each new account individually before granting member-only content access on CHAUSA.org. Reviews can take a couple of hours up to 24 hours maximum during normal business hours. If you experience issues or delays, please contact servicecenter@chausa.org.

I’m not a member of CHA – do I still need a login to register for meetings and make purchases?
If you are not a CHA member, you still have the ability to create a web account, which is required to perform an online transaction. With a web account, you can have your information pre-populated when logged in, saving you time. You will also have the ability to access your order history of meeting registrations and product purchases. 

What kind of content is available to members only that is not available to the public?
The member website contains exclusive content, resources and web-based features, including e-learning modules, online collaboration sites and member directories. However, we do share a good portion of content with the public, including our publications Health Progress and Catholic Health World.


 

Return Policies

  • It is easy to return an item if you are not satisfied, if the item(s) arrived damaged or if we sent you the wrong item(s).
  • We will issue a refund, less shipping charges, to your original form of payment for items returned within 14 days of receipt.
  • Items must be returned in their original condition; shrink-wrapped CDs and DVDs must be unopened.

Returning Items Bought from CHA
Returns are accepted within 14 days of the date that you received your order. Books, other printed materials, DVDs and CDs (in their original, unopened, shrink-wrapped condition) should be mailed with the original packing slip or a copy of the CHA Order Receipt that was emailed to the purchaser to:

Catholic Health Association
ATTN: Returns
4455 Woodson Road
St. Louis, MO 63134

If you are dissatisfied with a downloadable product, please contact the CHA Service Center at (800) 230-7823 or at servicecenter@chausa.org.

Items That Cannot Be Returned

  • We are unable to accept returns for shrink-wrapped CD and DVD items that have been opened, unless they are defective.
  • We are unable to accept returns for items with stickers or stamps applied by the purchaser.
  • If your return is shipped to CHA after the timeframe indicated above or without a packing slip or a copy of the CHA Order Receipt, we regret that we cannot issue a refund.
NOTE: Shipping charges are non-refundable.

Last updated: September 2014

 

If you have any questions not answered on this page, please contact Nick Osterholt, editor, CHA website at nosterholt@chausa.org