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Program subject to change.

Section D

Tuesday, June 24, 8:30-9:45 a.m.

D1	Tactical and Holy Ground: Strategic Planning Integrated with Spirituality

The board of the Catholic Health Association of Ontario engaged in a process that linked traditional strategic planning with its call to a ministry of leadership. Presenters will describe the board's approach to incorporating a rich faith history and tradition within the context of political and fiscal agendas. They will discuss the board's changed view of leadership and governance, now seen through both a business lens and from the heart of Jesus.

Sr. Bonnie A. MacLellan, CSJ, PhD, General Superior, Sisters of St. Joseph, North Bay, Ontario, Canada

Ronald Marr, President, Catholic Health Association of Ontario, Oakville, Ontario, Canada

Lil Bergamo, Chair, Catholic Health Association of Ontario, Thunder Bay, Ontario, Canada

Dianne Moser, Vice Chair, Catholic Health Association of Ontario, Wellesley, Ontario, Canada 

After attending this session, participants will be able to:

• Discuss governance processes that integrate spirituality and leadership.
• Articulate gifts and challenges of the call to leadership in Catholic health care.
• Distinguish Catholic health care leadership from traditional western leadership models and practices.

D2	Organizational Ethics: An Integrative and Transformational Initiative

CHRISTUS Health of Irving, Texas, has initiated a comprehensive, system-wide organizational ethics program. The purpose of the program is to increase the system's ethical wisdom and ensure that its mission, core values and vision guide its growth and development. An Organizational Ethics Council and Organizational Ethics Committee were formed to direct the program.

Thomas C. Royer, MD, CEO and President, CHRISTUS Health, Irving, Texas

Fr. Robert E. Lampert, Senior Director of Ethics, CHRISTUS Health, Irving, Texas

Joann Starr, Associate Director of Ethics, CHRISTUS Health, Nazareth, Texas

After attending this session, participants will be able to:

• Describe key components of a comprehensive organizational ethics program.
• Identify the process CHRISTUS Health employed to establish a comprehensive organizational ethics program.
• Relate the CHRISTUS model of organizational ethics to their own system's work in this area, particularly when it comes to periods of growth and development

D3	Senior Wellness Education: A Ministry of Empowerment

Given the scope of the physical challenges faced by the growing senior population, many wellness programs focus almost exclusively on physical health. In this session, presenters will illustrate the importance of a more comprehensive approach to senior wellness education, explain how to develop a senior wellness ministry and share the marketing benefits an organization can expect from a wellness program. Recorded interviews will also be shared, during which a professor emeritus of psychology, an 88-year-old practicing clinical social worker and other seniors will address the topic of emotional wellness.

Robert Fish, Director of Pastoral Care, University Place, West Lafayette, Ind.

Michael J. Logan, Executive Director, University Place, West Lafayette, Ind.

After attending this session, participants will be able to:

• Discuss the importance of senior wellness education that addresses social, spiritual and emotional dimensions as well as physical.
• Describe key strategies and steps for developing senior wellness programs in organizations.
• List marketing benefits of a senior wellness program.

D4	Forming the Next Generation: Evaluation of Current Leadership Formation Programs

Currently in the Catholic health care ministry, a number of leadership formation programs are in place to prepare the next generation of executives, trustees and sponsors. These examples offer the ministry an opportunity to both reflect on the challenges of preparing those to come, and also to evaluate the effectiveness of these initiatives to "change the hearts and minds" of those who will carry the healing ministry into the future. A panel of presenters will offer challenges in creating a formation program, goals and objectives of current programs and will share evaluations of the programs.

John O. Mudd, Senior Vice President, Mission Leadership, Providence Health & Services, Seattle

Bernita McTernan, Senior Vice President, Sponsorship and Mission Integration, Catholic Healthcare West, San Francisco

Sr. Mary Kelly, RSM, Member, Integration Team of the Institute of the Sisters of Mercy of the Americas, University of Detroit Mercy, Detroit

After attending this session, participants will be able to:

• Articulate the goals and outcomes of several collaborative formation programs for executives, trustees and sponsors.
• Discuss the challenges of establishing and conducting programs of formation.
• Describe evaluations of several leadership formation programs.

D5	Quantifying Mission Integration through Strategic and Operational Performance Measurement

A key operational metric of mission integration at Denver-based Catholic Health Initiatives is the Value Chain and Core Values Assessment. This quantitative and qualitative study of the lived expression of CHI's core values demonstrates the "link" between effective executive leadership, effective middle management, engaged employees and physician partners, and desired business outcomes.

Patrick J. Gaughan, Vice President, Ministry Formation, Catholic Health Initiatives, Denver

Susan Allmond, Director, Customer Loyalty Measurement, Catholic Health Initiatives, Exton, Pa.

Colleen Elliott, Director, Knowledge Transfer and Learning, Catholic Health Initiatives, Denver

After attending this session, participants will be able to:

• Discuss the impact of reshaping organizational thinking to recognize mission integration as a quantifiable differentiator in the experience of the organization's stakeholders.
• Define how managing an organization with these methodologies creates operational and market differentiation and results in improved strategic outcomes.
• Describe the CHI Value Chain and Core Values Assessment methodologies

D6	Improving Outcomes with Health Coaches in Primary Care Offices

Mercy Clinics in Des Moines, Iowa, redesigned its care delivery system through a disease registry and a newly created position of "population health coach" to proactively care for patients. Through this unique model, coaches are employed by and located in the physician's office in a fee-for-service, private practice setting. Presenters will illustrate how this coaching model has improved clinical quality and generated revenue far in excess of the cost of the program.

David E. Swieskowski, MD, Vice President for Quality, Mercy Clinics, Inc., Des Moines, Iowa

Kelly Taylor, RN, Director of Quality Improvement, Mercy Clinics, Inc., Des Moines, Iowa

After attending this session, participants will be able to:

• Explain the quality and financial advantages of adding a health coach to a physician's practice.
• Describe the five core functions of a clinic-based health coach.
• Articulate the importance of a disease registry to support health coach activities.

D7	Creating a Culture of Aging

By 2010, 40 percent of nurses will be age 50 or older. But with increased life expectancies and increased personal expectations for the future, these workers are not ready for retirement. Among the newest tools organizations are using to nurture this generation of workers: phased retirement, flexible arrangements and a variety of programs that promote civic engagement, cognitive fitness, financial literacy, intergenerational learning and creativity and aging. During this session, Bon Secours Richmond Health System will share nationally recognized practices that foster work environments that celebrate the diversity of aging.

Bonnie P. Shelor, Senior Vice President, Human Resources, Bon Secours Richmond Health System, Richmond, Va.

Peter Bernard, CEO, Bon Secours Richmond Health System, Richmond, Va.

Dawn Malone, Administrative Director, Work & Family Services, Bon Secours Richmond Health System, Richmond, Va.

After attending this session, participants will be able to:

• Report statistics on the changing demographics of the health care workforce.
• Articulate specific, work-life benefits that meet the changing needs of workers age 50 plus.
• Identify and implement flexible arrangements, including phased retirement, that retain and attract workers age 50 plus.

D8	ANGEL Network: Improving Breast Health for African-American Women

This session will spotlight ANGEL Network, a program of Mercy Medical Center in Canton, Ohio, that promotes breast health for African-American women. Education about self breast exams and regular breast care is provided to women who then share the lessons learned with others in their own community settings. The program's goal is to decrease disparity between African-American and Caucasian women regarding breast health care and early diagnosis of cancer.

Karen S. Coughlin, Administrative Director of Cancer Services, Mercy Medical Center, Canton, Ohio

Diane M. Wofsey, RN, Nurse Coordinator, Breast Center, Mercy Medical Center, Canton, Ohio

Carol Dickey, Co-Project Director, ANGEL Network, Mercy Medical Center, Canton, Ohio

Judith Hadam, Administrative Director, Radiology, Mercy Medical Center, Canton, Ohio

After attending this session, participants will be able to:

• Describe the ANGEL Network program and explain how it addresses disparities and leads to better outcomes.
• Utilize data to recognize disparities between African-American and Caucasian populations in early diagnosis and mortality related to breast cancer.
• Identify the process necessary to replicate an ANGEL Network in their own communities.