Registration FAQs

Is the registration fee per person or per site?
The registration fee is per person. If a group is attending from the same location, the registration fee applies to each person who registers for the program. Each participant must register individually.

Can I purchase individual sessions?
This is a formation program that builds on each session. As a result, it is offered as an integrated, seven- week program. Individual sessions are not available separately.

Additional Program Information

Attendance
This program is designed to provide ample time for small group discussions so participants may gain knowledge from presenters and one another. To ensure that the small groups become a forum for networking and sharing information and experiences, registrants must participate in all sessions.

Sessions are recorded and are made available to registrants the week after the session. This is done as a courtesy for anyone who cannot attend a live presentation due to an unexpected absence. In no way should the recordings be used to take the place of attending the live presentation and participating in the small group discussions.

Individual and Group Attendance
The online course provides a valuable educational and formation experience for individuals and teams of participants from the same organization/facility. The difference in the experience for the individual participant versus persons in a group from the same system/facility is in the small group discussions.

Individuals will connect with other individual registrants from across the country in a small group that is developed for individual participants. Participants in previous programs have indicated the connections they made with members of the group continued well after the online program concluded. To foster team building within a system, CHA assigns individuals from facilities within the same system to the same small group.

Small group assignments will be made and communicated to participants prior to the start of the program. Based on experience over the years, the recommended group size is eight persons.

Cancellation Policy

To cancel your registration, contact the CHA Service Center at servicecenter@chausa.org or (800) 230-7823. To receive a full refund, you must cancel your registration no later than one week prior to start of the first session — Jan. 4, 2021. No refunds will be given for cancellations received less than one week prior to the start of the program. There is no charge for sending a substitute.

Notices

The right to change speakers or to modify program content is reserved by CHA. 

During the meeting, you may be recorded by CHA staff or its designated contractor. By your attendance or participation at the meeting, you agree that CHA may copy, record and/or distribute in any such form your participation and involvement in any meeting session, activity or event. No persons or organizations other than CHA or its designated contractor may audiotape any portion of the meeting without prior written permission of CHA. 

CHA reserves the right to decline registrations and refund fees.