Cancellation and refund requests must be made in writing (mail or email). Phone cancellations will not be accepted.
Submit all requests to CHA Service Center via email at email@example.com or mail to CHA-Service Center, 4455 Woodson Road, St. Louis, MO 63134.
CHA regrets that refunds will not be given for no-shows; however, substitutions are gladly accepted.
- A full refund will be issued for cancellations received through May 31, 2021.
- A 75% refund will be issued for cancellations received June 1, 2021 or later.
* Registrations received by May 25 will receive a Hospitality package in advance of the Assembly. Registrations received after May 25 will not receive this package.
During the Assembly, you may be photographed and/or recorded by CHA staff or its designated contractors. By your attendance or participation at the Assembly or Pre-Assembly event, you agree that CHA may photograph, copy, record and/or distribute in any such form your participation and involvement in any Assembly session, activity or event. No persons or organizations other than CHA or its designated contractors may photograph, audiotape or videotape any portion of the Assembly without prior written permission of CHA. CHA reserves the right to change speakers or to modify program content.
CHA will provide an Assembly registrant list to "Friends of the Assembly" sponsoring organizations. The generous support from these sponsors helps keep the registration fees low for CHA-member attendees. CHA will share only registrant names, titles, mailing addresses and email addresses (as indicated by attendees on the registration forms). Sponsors agree to use the registrant list only once.
CHA shall have the right at its sole discretion to decline registration. If registration is declined, CHA will refund the fees paid.