Monday, June 11
3:15 p.m. to 4:15 p.m.
B1 — CHA's Ministry Identity Assessment
Following a 2016 gathering of sponsors, CEOs and system mission leaders, CHA was asked to identify the essential elements that should be part of any ministry identity assessment process and offer some key performance indicators that would demonstrate the organization is operating, caring and making decisions based on its identity as a ministry of the Church. This session will give an overview of CHA's new Ministry Identity Assessment process and the testimony of a member organization that piloted the process in one of their hospitals and one of their senior services facilities. Participants will learn how they can apply and adapt the CHA process in their own ministry.
Susan Belanger, Ph.D., RN
Brian Smith, MS, MA, M.Div.
Senior Director, Mission Integration and
Catholic Health Association
B2 — Personalizing the Patient Experience Journey
Dignity Health, in partnership with a group of creative entrepreneurs, co-created Docent Health to better personalize the patient experience. Leveraging best practices from various consumer industries, Docent works to complement clinical care by introducing and incorporating new strategies to address non-clinical preferences into the patient journey. Intentional consideration is given to cultural norms, family/persona/social/emotional needs and prevention/education. Now, numerous clinical and non-clinical team members have real-time access to rich patient insights and a journey map that informs and unlocks actions that better support patients and their families holistically across the care journey. Presenters will share early results that demonstrate the ability to improve overall experience, increase loyalty and a new avenue to support growth through this innovative approach.
Senior Vice President Quality
B3 — Washington Update
CHA's Advocacy and Public Policy Department consistently monitors developing federal legislation and regulations relevant to Catholic health care. In this session, staff will provide an up-to-the-minute review of actions of Congress and the Administration on health care, as well as the potential implications for our health ministry.
Advocacy and Public Policy Staff
B4 — How Palliative Care is Reshaping Our Idea of Medicine
This session will examine how palliative care provides comfort and care for patients and families by relieving the physical pain, emotional stress and uncertainty of serious illness. It will discuss ways to engage physicians by integrating palliative care and advance directives into primary care and educational outreach initiatives to clergy in parishes and dioceses. The session will also address national trends in palliative care and the benefits it offers to patients, families, health care teams and the community in caring for persons with serious illness and end-of-life care.
Sarah Hill, Ph.D.
Director, Palliative Care
Advance Care Planning Coordinator
CHRISTUS Physician Group
Rev. Charles Bouchard, OP, STD
Senior Director, Theology and Ethics
Catholic Health Association