• Building Bridges By Faith
  • 2017 Catholic Health Assembly

Learning Lounge

10:30 to 10:45 a.m.

Section A

Section B

 Section C

Section D

Making “Cents” of Social Determinants of Health
Our health care system is in crisis. Costs are spiraling and health indicators are worsening with no relief in sight. Meanwhile, health care interventions are responsible for a mere fraction – 10% by many estimates – of actual health outcomes. The imperative to address the other 90% has never been stronger, and we see more health care organizations going upstream to address social and environmental determinants of health in the places where patients live, work and play. During this session, we will discuss bold ways health care organizations can improve the health in their communities, manage health care costs and be a catalyst for change across the healthcare industry.

Connie Yang
Health Industries Advisory Director
PwC
Chief Experience Officers at the Executive Table
Chief experience officer (CXO) roles are relatively new to the health care industry and health systems are utilizing this role in different ways. This discussion will entail thought-provoking questions around where chief experience officers are positioned in organizations. Information from position specifications and anecdotes about Witt/Kieffer's experience in recruiting CXOs into health systems will be shared in order to encourage health system executives to understand how this role is being utilized across the country.

Dan P. Young
Senior Associate
Witt/Kieffer
ER Referral Dental Strategies to Promote Hospital & Community Health      
Most emergency rooms do not have staff dentists to provide definitive treatment. Prescribing medications accompanied by a list of possible dental resources can be inefficient. Studies show 39% of these patients return to the ER. This session presents models of ER Referral developed by the American Dental Association on engaging local partners to address unmet dental needs. One particular model will be profiled from its inception to the current state of success.

Dr. Jane Grover
Director, Council on Advocacy for Access and Prevention
American Dental Association

Sr. Carol Beckerman
Director
Effingham Catholic Charities
Building a Reflective Organization
Many actions sustain the culture of Catholic health care. Delivering a well-prepared reflection is one such action. Come to this learning lounge to get a tool you can use with your colleagues to support the development of excellent reflections.

Bridget Deegan-Krause
Managing Partner

Beth McPherson
Managing Partner
Leadership Formation Partners





11:00 to 11:15 a.m.

Section A

Section B

 Section C

Section D

Motivating Acute Care Physicians
Participants in this session will discuss solutions to better collaborate with emergency physicians and hospitalists.

David T. Heil
Divisional President
ApolloMD
Lab Performance & Patient Blood Management: Keys to Improved Service & Sustainability
The clinical laboratory is one of the most important resources for managing chronic disease and series patients. In the current environment of reduced reimbursement, it is also a source of opportunity for improved performance that leads to improved patient outcomes, satisfaction of referring providers and an opportunity for cost improvement. This presentation will provide an overview of a system of performance improvement that has a track record of success in health care systems, large and small, with a partnership model that creates a win-win model for sharing improved financial performance. Data and examples of significantly improved performance will be provided for participants.

Andrew Azan
Senior Vice President
Accumen
A Layman’s Guide to Benchmarking Your HIM Coding (and why you need to do it!) 
This session will discuss coding accuracy, what it should be, how it should be measured and how it affects reimbursement. It will present easily understandable and actionable information for a busy CXO.

James Cronin
Chief Operating Officer
HCCS – Healthcare Coding & Consulting Services
A subsidiary of The Innovation Institute
Cyber Executive Reporting
As health care organizations innovate to improve patient experience, care delivery and financial performance, this innovation introduces new sources of cyber risk. In a world where cyber threats are constantly evolving, it can be challenging for boards and executive leaders to measure the effectiveness of their organization’s ability to protect information assets. Please join us for a conversation on how health care organizations can elevate the cyber risk conversation, leading thoughtful discussion and decision making in the C-suite and with the board on the capabilities needed to become a secure, vigilant and resilient organization.

Raj Mehta
Partner
Deloitte & Touche LLP





11:30 to 11:45 a.m.

Section A

Section B

 Section C

Section D

Predictive Analytics
Health care providers are faced with growing shortages of all types of health care professionals and a widening gap of unfilled positions - particularly within the nursing unit. One potential solution lies in greater optimization of existing staff with predictive analytics, a technology-enabled service that allows health care providers to forecast patient demand and then align nurse scheduling and staffing to meet census needs. This session will explore ways to deploy predictive analytics at your organization to increase staff satisfaction, enhance patient care and reduce labor spend.

Randy Sparks
Vice President, Business Development
AMN Healthcare
Your Hospital & Your Bottom Line – Going Green
Do you have a scorecard that identifies the performance of facilities’ energy, waste, water and food for both utilization and expenditures? Balancing between sustainability and your bottom line is a challenge for hospitals today. Learn how to automate the collection of data directly from the utilities, vendors and brokers converting data into information helping you improve your sustainability initiatives as well as bottom line financial performance. Presenters will share how to take a comprehensive approach to sustainability by systematizing your system.

Mark Huizenga
Managing Partner

Jeff Burks
Relationship Manager
Key Green Solutions
Achieve a Caring Community with Heart-Head-Heart Communication
With the breakthrough technique, Heart-Head-Heart™, executives can inspire and mobilize physicians and staff to LIVE your mission and create a pervasive, enduring community of caring. Heart-Head-Heart helps staff express caring in all interactions. The results: patients, families and coworkers find their interactions anxiety-reducing and heartwarming. They’re also more likely to engage with others and to be open, trusting and cooperative. And, our connections with people, our relationships and our results help us feel gratified in our caring work. This session will demonstrate Heart-Head-Heart and engage leaders in applying it to make everyday interactions come alive with loving kindness.

Jill Golde
Partner and Senior Vice President
Language of Caring
Assessing Interpersonal Skills in Clinical Ethics Consultation
This session will provide an overview of the new standards and emerging practices in clinical ethics consultation. The Neiswanger Institute for Bioethics at Loyola University Chicago has developed the Assessing Clinical Ethics Skills (ACES) tool. ACES is part of a free web-based instructional model offering formal training, educational materials (case simulation videos) and assessment, and helps train individuals in the standards and practices of clinical ethics consultation.

Mark Kuczewski, Ph.D.
Director, Neiswanger Institute for Bioethics

Michael English, S.J.
Professor of Medical Ethics
Loyola University Chicago



Noon to 12:15 p.m.

Section A

Section B

 Section C

Section D

Structured Analysis of Key Elements of Catholic Identity
This session will explore the quality of the implementation of the principles of the Ethical and Religious Directives for Catholic Health Care Services, as well as the quality of ministry leadership formation for hospital leaders. Based on assessments performed to date, the following opportunities will be discussed:

  • Establishing standard practices that link to the Ethical and Religious Directives;
  • Providing communication and education on standards and expectations to employees, physicians and other clinicians;
  • Embedding desired culture within the organization; and
  • Ongoing monitoring to assess progress and identify follow-up action. 

Kristie Garner
Audit Director

Jeff Ladenburger
Audit Director
CHAN Healthcare

Governance: Creating a New Strategic Approach to Transformation
The health care industry is being disrupted. To thrive in the new health care "norm," organizations must learn how to think, plan and act differently to own their future. This session’s presenter will talk about leading dual strategic transformation as well as the critical role that board governance plays in creating the right conditions for improved organizational performance. The speaker will discuss the key fundamental forces and common patterns that lead to disruptive change and "no-regrets" strategies, all leading to one key takeaway for boards and CEOs; innovation must come from within.

John Tiscornia
Managing Director
Huron
Open for networking Developing the Next-Generation of Health Care Leaders
Now more than ever, health care organizations need to develop high caliber, ethical leaders who can effectively make decisions in a fast-changing environment. Boston College’s new, online Master of Healthcare Administration program helps meet this need. The curriculum, which integrates Catholic values, reflects ongoing guidance from an Industry Advisory Board that is comprised of high-level industry professionals. Join this session to learn more about how BC is partnering with health care organizations to leverage their leadership development needs and to help cultivate their next generation of leaders.

Lisa Philpott
Partnership Development Manager
Boston College Master of Healthcare Administration



12:30 to 12:45 p.m.

Section A

Section B

 Section C

Section D

Illuminating the Word in Health Care
Catholic hospitals have a long history of celebrating their Catholic identity through art. In the spirit of this beautiful heritage, Saint John’s will describe how hospitals across the country are using The Saint John’s Bible to illuminate the Word.

Jim Triggs
Executive Director, Heritage Program
The Saint John’s Bible 
Open for Networking A Layman’s Guide to Benchmarking Your HIM Coding (and why you need to do it!)

(REPEAT SESSION)

This session will discuss coding accuracy, what it should be, how it should be measured and how it affects reimbursement. It will present easily understandable and actionable information for a busy CXO.

James Cronin
Chief Operating Officer
HCCS – Healthcare Coding & Consulting Services
A subsidiary of The Innovation Institute
Teaming the CEO & the CFO for Performance Improvement
This session will discuss creating a partnership between the CEO and the CFO to effect performance improvements quickly in revenues and costs totaling millions of dollars in benefits to hospitals and systems. Learn about a unique partnership of CEO/CFO practitioner advisors to support incumbent CEOs and CFOs to identify, plan for and implement performance improvements with high economic benefits, focusing on incumbent executives’ and managers’ success. The approach is ideal for organizations with financial challenges or those that which to optimize existing performance to best practice. The process is comprehensive across all hospital departments, affiliates and physician practices.

Alan Yordy
CEO

Doug Fenstermaker
CFO
Warbird Consulting Partners & CEO Advisory Network