Molly Crumley, RN, BSN, MBA, is director of operations at two Mercy
LIFE (Living Independently for Elders) programs in the Philadelphia area.
She oversees a large traditional program of all-inclusive care for the
elderly at Sharon Hill serving the needs of more than 100 vulnerable
seniors, but it’s the innovation she brought to her second site, Valley
View, that best demonstrates her vision, creativity and commitment to
the mission of Catholic health care.
A nurse manager with 20 years' experience, Crumley created an
unprecedented solution to save a failing residential facility for frail deaf
and blind seniors. Under her leadership, that facility, Valley View at
Elwyn, became Mercy LIFE Valley View, and the PACE model of care
was adapted for the unique needs of its residents and families, making it
the first-ever PACE program dedicated to a residential deaf population.
Crumley empowered all the staff at Valley View to learn about the
deaf community and how they could better communicate during the
transition. Addressing the inherent communication barriers, Crumley
arranged for training for staff and brought in additional sign language
translators. She provided resources so staff members could learn
American Sign Language, and she secured a grant to create a oneof-
a-kind Certified Nursing Assistant certification program for deaf
staff members. Through the program called "Excellence in Care," staff
members take free classes at an area college accompanied by American Sign Language interpreters. The program allows deaf staff members
to complete their education and be placed on the Pennsylvania nurse
During the rapid transition, she worked with advocacy groups like the
Pennsylvania Society for the Advancement of the Deaf, the Delaware
County Office of Services for the Aging and the Disabilities Rights
Network of Pennsylvania.
Now, her innovation is recognized as a model for future nontraditional
PACE programs, and she is consulting with organizations wishing to
replicate this model for deaf and blind seniors and other special needs
populations. She is a strong advocate for the expansion of PACE
services to additional counties within Pennsylvania, and to persons
who require extensive care but may not meet the current criteria, such
as age limit.
Her dedication to the Mercy LIFE mission of caring for the whole
senior — body, mind and spirit — has led to record low hospital
readmission rates for participants at her two facilities. Also, Crumley
and her team partner with local organizations to host free health fairs
several times a year. At community health fairs, Mercy LIFE physicians
provide free screenings for those who can’t afford routine checkups.
With her leadership, the Devoted Caregiver Award was created to
recognize a family caregiver for his or her dedication and contribution
to a loved one who is a participant in a Mercy LIFE program. The award
is unique among PACE programs nationally and speaks to Crumley’s
dedication not only to participants in her programs, but to their families
and loved ones as well.