Innovation Forum
Section A
Section B
Section C
| A1 |
New Hospital Design: Creating an Environment of Vibrant Spirituality |
In 2009, SSM Health Care opened its St. Clare Health Center in St. Louis. Since then, the hospital has added nearly 600 new staff members, as well as a new patient care unit, to meet patient needs. This session will explore the planning of the facility from concept to reality. The presenter will explain the process of using a learning lab to engage thought leaders from across the country to design an unparalleled patient experience. Also, he will describe how input from spiritual care experts contributed to the warm, restorative and non-institutional character of the new hospital. Attendees will learn how a spiritual environment translates into an exceptional patient experience, high satisfaction scores and remarkable clinical outcomes.
After attending this session, participants will be able to:
- Outline a "learning lab" process that can be used in facility and care delivery planning.
- Describe ways a bright, spiritual setting positively impacts the patient experience and leads to improved clinical results.
- Discuss the impact of a vital, restorative environment on employee and physician satisfaction.
Robert Porter
President and Chief Strategy Officer
SSM Health Care
St. Louis
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| A2 |
A New Model of Pastoral Care: Expanding into the Clinic Setting |
Like other Catholic health care providers, St. Louis-based Mercy is fundamentally committed to addressing the spiritual needs of patients. Traditionally, pastoral care has been provided primarily in the hospital, even though spiritual needs exist in other settings. Mercy determined 95 percent of its patient encounters occur in physician office practices and that there can be significant spiritual needs with patients in these settings. This session will provide an overview of the system's innovative approach for providing pastoral care in physician office practices to the clinics, including telemedicine and other technology. Panelists will outline steps in implementing the strategy, along with measurements and indicators of success. The perspectives of physicians, system leaders, mission leaders, pastoral services leaders, chaplains and patients will be presented.
After attending this session, participants will be able to:
- Articulate a framework for attending to spiritual needs of patients in non-acute care settings.
- Identify tools and resources that support a model of pastoral care in physician office practices.
- Outline a model and strategic approach that could be adopted in other organizations.
Julie M. Jones
Executive Director, Mission and Ministry
Mercy
Chesterfield, Mo.
Dorothy Sandoval
Director-Pastoral Services
Mercy
Raymond M. Weick, MD
Physician Leader
Mercy
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| A3 |
The Accountable Care Readiness Project: Coordinating Care for Patients with Chronic Disease |
It is widely recognized that patients with chronic conditions often have costly, unnecessary readmissions to hospitals and emergency rooms in the 30 days following an initial hospital admission. They can also experience difficulty navigating fragmented health care systems and community-based service programs. In October 2010, Catholic Health Initiatives' Institute for Research and Innovation introduced a pilot project with three models of care designed to reduce hospital readmissions for patients with specific chronic conditions, improve ambulatory care quality outcomes, decrease overall costs of care and increase patient participation in their own care. The project was conducted in distinct markets that included a designated hospital and physician-clinic partner. Session presenters will describe the project's collaborative learning model used to meet statistically significant project goals in a variety of unique organizational settings and share project outcomes.
After attending this session, participants will be able to:
- Discuss the complexity, through the description of the pilot project implementation, of coordinating care for older adults.
- Describe the financial and human resources investment organizations must make to reduce readmissions of patients with multiple co-morbid conditions.
- Identify opportunities to implement evidence-based practices to reduce readmissions and positively impact ambulatory outcomes and utilization of physician clinic visits for older adults with chronic disease.
Barb George
Director, Critical Care Services
St. Elizabeth Regional Medical Center
Lincoln, Neb.
F. Rose Rexroat
Manager, Community Services and Virtual Care
Saint Joseph Hospital
Lexington, Ky.
Barry Hoover, MD
Chief Medical Officer
The Physician Network
Lincoln, Neb.
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| A4 |
Improving Care, Saving Costs with the Medical Life Coach Navigator Model |
In 2008, Bon Secours Hampton Roads Health System responded to the plight of thousands of uninsured patients turning to the emergency department for primary care by creating the Medical Life Coach Navigator model of care, a program to guide non-emergency patients to medical homes. Coaches include nurses and other health care professionals who help vulnerable community residents receive the support needed to manage their ongoing health care. Since inception, the program has saved one medical center in Norfolk, Va., nearly $150,000 annually and directed approximately 1,000 patients each year to primary care services. Due to its success, the health system has replicated the model in two additional locations, which are both sharing similar outcomes. During this session, presenters will outline the program and explain how community partnerships and grant support were leveraged to launch the model with no monetary outlay.
After attending this session, participants will be able to:
- Describe the elements of a Life Coach Model of Care.
- Identify community and faith-based agencies as possible partners in forming a Life Coach program.
- Articulate the benefits of a Life Coach program in measurable health outcomes and cost savings.
Pamela A. Phillips
Senior Vice President, Mission
Bon Secours DePaul Medical Center
Norfolk, Va.
Jeff Doucette
Vice President, Emergency Services
Bon Secours Hampton Roads
Suffolk, Va.
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| A5 |
Politics and Policy in an Election Year |
This session will give attendees an up-to-the-minute picture from Washington and provide a forum for dialogue on the opportunities and challenges presented by health reform and other timely advocacy issues.
After attending this session, participants will be able to:
- Articulate how the reform law is being put into effect and the challenges it faces.
- Discuss the status and potential impact of budgetary, regulatory and electoral issues.
- Identify new opportunities for their organizations and the ministry.
Michael Rogers
Senior Vice President, Advocacy/Public Policy
CHA
Washington, D.C.
Kathy Curran
Senior Director, Public Policy
CHA
Washington, D.C.
Lisa Smith
Senior Director, Government Relations CHA
Washington, D.C.
Jeff Tieman
Senior Director, Health Reform Initiatives
CHA
Washington, D.C.
Julie Trocchio
Senior Director, Community Benefit and Continuing Care
CHA
Washington, D.C.
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| B1 |
Palliative Care: Transforming Care for Chronically and Seriously Ill Persons |
St. John Providence Health System is a recognized leader in palliative care and the recipient of the 2011 Circle of Life Award. Through a robust palliative care program, the system has transformed the way it cares for the chronically and seriously ill and has taken steps to ensure this critical work succeeds and is sustainable. This presentation will provide an overview of the palliative care program's successes and lessons learned. Attendees will learn about a multi-pronged approach to improve access to quality palliative care, including development of a palliative care screening tool to fully integrate spiritual and palliative care and a comprehensive education process for all staff. Presenters will also discuss cost-savings measures and strategies that enabled the health system to educate more than 500 faith community leaders about palliative care.
After attending this session, participants will be able to:
- List two successful strategies for expanding access to palliative care services.
- Describe strategies for integration of spiritual care and palliative care.
- Articulate how educational interventions with staff, community and faith leaders can support palliative care utilization and cultural change efforts.
Elizabeth J. DiStefano
Palliative Care Coordinator
St. John Providence Health System
Warren, Mich.
Mary P. Hicks
Nurse Practitioner, Palliative Care
St. John Hospital & Medical Center
Detroit
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| B2 |
A Hospital and School of Public Health Collaborate for Better Care, Better Health |
This session will feature the collaboration between St. Mary Medical Center in Langhorne, Pa., and the Saint Louis University School of Public Health to strengthen capacity with respect to community benefit and population health management. Presenters will highlight the convergence of the two Catholic institutions based on mission congruence and discuss the process of applying evidence-based public health concepts to prevention and wellness. Specifics will include objectives for the collaboration, jointly conceptualized methods for planning, evaluating community-based intervention programs, communicating to internal and external stakeholders and involving public health students. Presenters will also explain the benefits and challenges of this alliance, with an emphasis on integrating academic perspectives into hospital strategic planning.
After attending this session, participants will be able to:
- Identify benefits of partnership between a Catholic hospital and a Catholic school of public health.
- Discuss how a logic model illustrates the relationships between program resources, activities, objectives and goals, thereby facilitating program planning and evaluation.
- Identify opportunities beyond community benefit for integrating prevention and wellness into the continuum of patient care.
Barbara Adons
Director, Community Health Services
St. Mary Medical Center
Langhorne, Pa.
Jeffery P. Mayer
Assistant Professor
Saint Louis University School of Public Health
St. Louis
Prajakta Adsul
Graduate Research Assistant
Saint Louis University School of Public Health
St. Louis
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| B3 |
Community Needs Assessment Leads to Collaborations That Heal |
When CHRISTUS Spohn Health System undertook its 2010 community needs assessment, it wanted something different. Prior needs assessments had resulted in a few internal programs started up as a result, but no community partnerships existed to address community health indicators in a systematic way. Using materials published by CHA as a guide, the health system formed a community collaboration that would not only partner to assess the community's health needs, but promise to stay together as an ongoing task force to work on solutions to identified needs. Presenters of this session will explain the process and how it has built trust among health care systems and agencies that previously viewed each other as competitors, ultimately leading to increased access and improving community health.
After attending this session, participants will be able to:
- Identify how collaboration with multiple community partners on the community needs assessment yields data necessary for strategic community benefit planning.
- Restate how ongoing community partnerships strategically and systematically address community health indicators.
Discuss how community partnerships can create new models for the care continuum and attract federal and state community development grants aimed at chronic diseases management.
Brian P. Smith
Vice President, Mission Integration
CHRISTUS Spohn Health System
Corpus Christi, Texas
Pamela S. Meyer, Ph.D.
Regents Professor of Sociology
Texas A & M University – Corpus Christi
Corpus Christi, Texas
William Read
Vice President, Finance
Driscoll Children's Hospital
Corpus Christi, Texas
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| B4 |
Sponsorship at Saint Marys/Mayo: Preserving the Mission in an Integrated Environment |
Mayo Clinic is recognized as a leader in innovative, quality health care. However, the Catholic mission and ideals from which this organization was formed are not widely known. From partnership with the Sisters of St. Francis in 1889, through restructuring in 1986 and current advancements, this Catholic mission lives true today. In this session, attendees will learn about the evolution and growth of sponsorship at Mayo Clinic, defined as "a collaboration between the Sisters of St. Francis and Mayo Clinic to preserve and promote key values that the founding Franciscan sisters and Mayo physicians embrace as basic to their mission, and to assure the Catholic identity of Saint Marys Hospital." Presenters will describe the shift from sponsorship-by-governance to a sponsorship-by-influence model.
After attending this session, participants will be able to:
- Describe leadership lessons from a major health care organization with Catholic heritage from its founding.
- Discuss opportunities and challenges presented by a "sponsorship-by-influence" model.
- Apply principles of "sponsorship-by-influence" in settings with competing ideals.
Keith M. Swetz, MD
Consultant, Palliative Medicine Program
Mayo Clinic
Rochester, Minn.
Sr. Mary Crowley, OSF, MA
Franciscan Sponsorship Coordinator
Saint Marys Hospital/Mayo Clinic
Rochester, Minn.
T. Dean Maines, MS
President
Self Assessment and Improvement Process Institute, University of St. Thomas
Minneapolis
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| B5 |
Joplin: Rising from the Rubble |
On May 22, 2011, Mercy Hospital in Joplin, Mo., was completely destroyed and one-third of the city was devastated by a killer tornado. This presentation will share valuable lessons learned by Mercy regarding responding to a natural disaster in the immediate, short and long term. Presenters will describe the innovative ways in which emergency health care needs were met and acute care services were restored within a week after the tornado. A retrospective analysis will examine the impact of both leadership formation and a community master planning business strategy, that together led to the decision to keep all co-workers on the payroll, developing a talent placement service to offer them meaningful interim work and the decision to rebuild the health care ministry in Joplin. Speakers will explain the planning process that invited Joplin community leaders, physicians and many other groups to re-imagine and re-create the design and delivery of health care in light of community needs, anticipated changes in the reimbursement system and Catholic identity.
After attending this session, participants will be able to:
- Utilize lessons learned for health care in responding to and rebuilding after a large-scale natural disaster.
- List creative ways to support affected co-workers and use system resources for the benefit of the local community following a large-scale disaster.
- Discuss the importance of selecting and forming leaders in Catholic health care to respond to crises in a manner faithful to ministry values.
Lynn Britton
President/CEO
Mercy
Chesterfield, Mo.
Terry Wachter
Vice President, Mission and Ministry
Mercy Hospital
Joplin, Mo.
Mike McCurry
Executive Vice President and COO
Mercy
Chesterfield, Mo.
Gary Pulsipher
President
Mercy Hospital Joplin
Joplin, Mo.
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| C1 |
Addressing the Specific Needs of Seniors in the Acute Care Environment |
Holy Cross Hospital (HCH), a member of Trinity Health, has taken a leadership position in the care of seniors with the creation of the nation's first senior emergency center, a senior ambulatory surgery center and the development of an Acute Care for the Elderly program. Session presenters will describe how responding to an aging population and the specific needs of seniors lead to evidence-based planning and positive clinical and financial outcomes. Taking the lead from HCH, 12 additional emergency departments within Trinity Health have developed senior emergency rooms. Presenters will describe the process to develop an evidence-based senior emergency room model for replication and share Trinity Health’s preliminary results.
After attending this session, participants will be able to:
- Describe the process for designing a seniors emergency center, senior surgery center and acute care for the elderly units in an acute care environment, utilizing evidence-based research principles.
- Identify the role of a senior care team in utilizing evidence-based screening tools in emergency, surgical and acute care to assess an older adult's risk for hospital readmission.
- Discuss the clinical and financial outcomes associated with seniors emergency, surgical center and acute care, and describe the process to develop an evidence-based replicable model for a senior emergency room.
Bonnie Mahon
Senior Director, Medicine and Senior Services
Holy Cross Hospital
Silver Spring, Md.
Margaret Penoza
Director, Growth & Strategic Leadership
Trinity Health
Novi, Mich.
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| C2 |
Helping Nurses Meet the Spiritual Needs of Patients |
As hospitals and health systems use a holistic approach to care, spiritual care of patients has become part of a nurse's duties. The Joint Commission on Accreditation of Health Care Organizations (JCAHO, 2005) mandates assessment of a patient's spiritual care needs and inclusion of service delivery interventions in the patient's treatment plan. Difficulties in accomplishing these mandates can occur from competing daily duties of nurses, lack of collaborative time or the inability of patients to openly discuss these needs. Nurses' own reluctance to address spiritual care needs occurs when staff believe their nursing education is not adequate to converse with patients in the spiritual domain. This session will showcase a survey-based education process designed to increase staff abilities to effectively assess and meet the spiritual care needs of patients. Presenters will provide an overview of survey contents, findings, resources and training developed to increase nurses' skill sets and confidence to meet patients' spiritual needs. Lessons learned and a "Nurses' Spirituality Assessment and Treatment Plan Resource Tool Kit" will be provided to each participant.
After attending this session, participants will be able to:
- Describe a comprehensive survey and education process designed to increase nurses' abilities and readiness to assess and meet patients' spiritual care needs.
- Discuss the challenges of meeting patients' spiritual care needs and utilize a tool kit with training resources readily adaptable to health systems and hospitals.
- Describe processes to engage nurses in meeting the spiritual care needs of patients, as well as engage the nursing staff in sessions regarding spirituality in the workplace.
Mary E. Kienzle, CAE, MSW, LCSW
Director, Mission Integration
Holy Spirit Hospital
Camp Hill, Pa.
Jennifer M. Brewer, BSN, RN
Holy Spirit Hospital
Camp Hill, Pa.
Lisa Lewis, MSN, RN, NEA-BC
Vice President, Patient Care Services and Chief Nursing Officer
Holy Spirit Hospital
Camp Hill, Pa.
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| C3 |
Imagining the Future: A Grassroots Approach to Community Needs Assessment Planning and Development |
With the ever-increasing debate surrounding health care reform, it is essential for communities to feel connected to their local health care institution. This session will offer a case study of two western Wisconsin hospitals that deployed a grassroots approach to discover what services their communities believe an ideal health care system should provide and how they should be delivered. The "Imagining the Future" listening campaign was deeply rooted in the hospitals' Franciscan mission. It was a holistic and spiritual process of discernment which stimulated open, honest and non-judgmental sharing of insights about health care delivery in the context of the physical, emotional and spiritual needs of the broader community. It began with two large town-hall meetings and 35 smaller visioning sessions led by hospital leaders that included more than 1,400 participants. Community members also participated online and through social media (Facebook and Twitter). Attendees will learn how this replicable initiative can be an information-gathering prelude to developing a comprehensive community health needs assessment and long-range strategic plan.
After attending this session, participants will be able to:
- Discuss an innovative and replicable grassroots listening campaign to empower a community to identify and voice its desire for the future of health care.
- Describe how mission and community can be integrated directly into the strategic planning process through grassroots focus groups.
- Describe a mission-oriented transparent planning process to gather critical health information directly from key community stakeholders and, as a result, build good will within the local community.
Juliet Nguyen
Director of Strategic Services
Sacred Heart Hospital
Eau Claire, Wis.
Rhonda Brown
Regional Director of Community Health Development
St. Joseph's Hospital
Chippewa Falls, Wis.
Marcia Arneson
Wellness Coordinator
Sacred Heart Hospital
Eau Claire, Wis.
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| C4 |
Reducing Avoidable Readmissions in the Heart-Failure Population |
Readmission rates are a measure of the quality of patient care as well as the effectiveness of the care transition from the hospital to the post-acute setting. To align the Presence Health Catholic ministry with the needs of the community and to reduce avoidable health care costs, a multifaceted approach to reducing the number of potentially avoidable hospital readmissions was developed for the heart failure population. Attendees will learn about the approach, which focuses on in-hospital patient education and adherence to clinical best practices. Presenters will discuss expanded care coordination focused on discharge planning and the post-discharge communication process with patients and families and/or post-acute care providers. The session will also provide an overview of the approach's extensive patient assessment in the emergency department at the time of possible hospital readmission.
After attending this session, participants will be able to:
- Identify specific challenges and barriers to preventing avoidable readmissions for the heart failure population.
- Describe the discharge advocate role and tracking process for managing heart failure patients beyond the walls of the hospital.
- Describe the screening and assessment process for potential readmissions at the point of re-entry in the emergency department.
Sandra Bruce
President/CEO
Presence Health
Chicago
Scott Betzelos, MD
Senior Vice President, Performance Distinction
Presence Health
Chicago
Betsy Pankau, RN, MS
Director of Performance Improvement
Our Lady of the Resurrection Medical Center
Chicago
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| C5 |
Strengthening Faith-Based Health Systems |
This session will introduce a new 10-year program to strengthen local faith-based health care systems in 10 countries globally that have existing faith-based infrastructure and basic capacity in place that can be enhanced through a dedicated global health systems strengthening approach. The program, a partnership between Catholic Relief Services, CHA, University of Notre Dame, religious congregations and others, will call upon U.S. Catholic health care organizations to support the initiative via dedicated technical assistance in clinical skills, supply chain management and general institutional capacity strengthening.
After attending this session, participants will be able to:
- Describe the Strengthening Faith-Based Health Systems initiative.
- Restate the case for strengthening health systems in a coordinated, concerted effort.
- Identify potential activities their organization can undertake to support this initiative.
Shannon Senefeld, Ph.D.
Global Director of Health and HIV
Catholic Relief Services
Baltimore
Michele Broemmelsiek
Global Chief of Party
AIDSRelief Consortium
Catholic Relief Services
Baltimore
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